HP pavilion ze5100 Manuales De Servicio
Troubleshooting and Maintenance
Troubleshooting Your Computer
Reference Guide
113
If a serial modem doesn’t work properly
•
See “Modem Problems” on page 105.
•
Make sure the port connection is secure.
•
Use the Modem troubleshooter in Windows Help: click Start, Help and Support (or
Help).
Help).
•
In Control Panel, open Phone and Modem Options, and check the modem settings.
•
Disable the internal modem:
1.
Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System (Windows XP) or Start, Settings, Control Panel, System
(Windows 2000).
Maintenance, System (Windows XP) or Start, Settings, Control Panel, System
(Windows 2000).
2.
Double-click Modem to list the current modem devices.
3.
Double-click the internal modem, and then select the option to disable the modem.
•
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Ports (COM & LPT).
then double-click Ports (COM & LPT).
If the serial or parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Ports (COM & LPT).
then double-click Ports (COM & LPT).
•
Test the ports with the e-Diagtools diagnostics. See “Testing the Hardware” on
page 116.
page 116.
If a USB port is not working
•
Contact the vendor of the peripheral device— and the HP Business Support Web site
(www.hp.com/go/bizsupport)—for the latest USB drivers.
(www.hp.com/go/bizsupport)—for the latest USB drivers.
•
Check the port settings in Control Panel. Open the hardware Device Manager, and
then double-click Universal Serial Bus Controller.
then double-click Universal Serial Bus Controller.
•
Test the USB port with the e-Diagtools diagnostics. See “Testing the Hardware” on
page 116.
page 116.