Gateway 860 Manual De Usuario

Chapter 6: Troubleshooting

www.gateway.com

If you have a technical problem with your NAS, follow these recommendations 
before contacting Gateway Technical Support:

■

Make sure that your NAS is connected correctly to a grounded AC outlet 
that is supplying power.

■

If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in securely and plugged into 
the correct port or jack.

■

If you have recently installed hardware or software, make sure that you 
have installed it following the instructions provided with it. If you did not 
purchase the hardware or software from Gateway, see the manufacturer’s 
documentation and technical support resources.

■

If you have “how to” questions about using a program, see:

■

The program’s online Help

■

The program’s documentation

■

Your operating system’s documentation

■

The software or hardware manufacturer’s Web site

■

Have your client ID, serial number (located on the side or back of your 
case), and order number available, along with a detailed description of your 
issue, including the exact text of any error messages, and the steps you 
have taken.

■

Make sure that your NAS is nearby at the time of your call. The technician 
may have you follow appropriate troubleshooting steps.

■

Consider using Gateway’s online technical support. Gateway’s Web site has 
FAQs, tips, and other technical help. You can also use the Web site to e-mail 
Technical Support. For more information, visit Gateway’s Technical 
Support Web site at 

support.gateway.com

.