Toshiba m700-m710 Manual De Usuario

User’s Manual

8-9

Troubleshooting

For more information, refer to Chapter 4, 

Slow performance

The files on the hard disk drive may be 
fragmented - in this instance you should run the 
disk Defragmentation utility to check the 
condition of your files and the hard disk drive. 
Please refer to the operating system's 
documentation or online Help File for further 
information on operating and using the 
Defragmentation utility.

As a last resort you should reformat the hard disk 
drive and then reload the operating system and 
all other files and data. If you are still unable to 
resolve the problem, contact your reseller, dealer 
or service provider.

You cannot access 

a CD/DVD in the drive

Make sure the drive’s disc tray is securely 
closed.
Press gently until it clicks into place.

Check whether the drive power is on. If the 
power is off, press the FN + Tab hot key and turn 
on the power.

Open the disc tray and make sure the CD/DVD is 
properly seated. It should lie flat with the label 
facing up.

A foreign object in the disc tray could block laser 
light from reading the CD/DVD. Make sure there 
is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it 
with a clean cloth dipped in water or a neutral 
cleaner. Refer to the 

 section in 

Chapter 4 for details on cleaning.

Some CD/DVDs run 
correctly, but others do 
not

The software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your software’s needs. 
Check the CD/DVD's documentation.