Toshiba portege m400 Manual De Usuario

User’s Manual

9-9

Troubleshooting

DVD-ROM&CD-R/RW drive

For more information, refer to Chapter 4, 

You cannot access a 
CD/DVD in the drive

Make sure the drive’s disc tray is securely 
closed. Press gently until it clicks into place.

Check whether the drive power is on. If the 
power is off, press the Fn + tab keys 
simultaneously and turn on the power.

Open the disc tray and make sure the CD/DVD is 
properly seated. It should lie flat with the label 
facing up.

A foreign object in the disc tray could block laser 
light from reading the CD/DVD. Make sure there 
is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it 
with a clean cloth dipped in water or a neutral 
cleaner. Refer to the 

Chapter 4 for details on cleaning.

Some CD/DVDs run 
correctly, but others do 
not

The software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your software’s needs. 
Check the CD/DVD’s documentation.

Check the type of CD/DVD you are using. The 
drive supports:

DVD-ROM:

DVD-ROM, DVD-Video

CD-ROM:

CD-DA, CD-Text, Photo CD

TM

 

(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1, 
Form2), Enhanced CD (CD-
EXTRA), Addressing Method 2

Recordable CD: CD-R, CD-RW

Check the region code on the DVD. It must 
match that on the DVD-ROM&CD-R/RW drive. 
Region codes are listed in the 

 section in Chapter 2, The Grand Tour.