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Polycom viewstation fx vs4000 Manual De Usuario

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Chapter 7 - Diagnostics and General Troubleshooting
© Polycom, Inc.
7-3
Diagnostics Screens
You can view network statistics and perform diagnostic tests from the system’s 
Diagnostics screens.
To access the Diagnostics screens on the system:
>>
Go to System Info > Diagnostics. 
This screen is accessible without a password.
To access the Diagnostics screens from the web interface:
1.
Open a web browser on your computer.
2.
Enter the system’s IP address, for example, 
3.
Click Set Up System.
4.
If a password prompt opens, enter 
admin
 and the administrator’s password. 
5.
Click Diagnostics from any page in the web interface.
The following diagnostic screens and tools are available: 
Network and Call Status Tools
Diagnostic Tool
In the system’s user interface
In the ViewStation web interface
Network Statistics screen
Displays call speed, audio and 
video protocols, annexes, and error 
count for the call in progress.
In multipoint calls, the Call Status 
screen shows most of this 
information for all systems in the 
call.
On the Diagnostics screen, select 
Network Stats.
On the Diagnostics screen, select 
Network Statistics.
For more information about this screen, see 
Advanced Statistics screen
Displays audio, video, and other 
data rates, errors detected, and 
identifying information about the 
system at the far site.
In multipoint calls, the Call Status 
screen shows most of this 
information for all systems in the 
call.
On the Diagnostics screen, select 
Advanced Stats.
On the Diagnostics screen, select 
Advanced Statistics.
For more information about this screen, see