Motorola SBV6120E Manual De Usuario

B 

4 Troubleshooting Tips 

24

 

  

your operating system described in 

. Call your 

service provider if you need an IP address. 

TEL 1 or TEL 2 LED is off 

• 

If your telephone requires external power, check the AC power 
connection to your telephone. 

 

• 

Check the connection between the SBV6120 and your telephone. If 
they are properly connected and the TEL 1 or TEL 2 LED remains off, 
the telephone line is not set up for voice service. Contact your service 
provider. 

 

• 

Check the coaxial cable on the SBV6120 and the electrical outlet. Hand-
tighten the cable connectors if necessary. 

 

• 

Check the lights on the front panel. Make sure the green power light is 
on. If it is not, check that the power cord is properly plugged into the 
electrical outlet and the digital voice modem. 

 

• 

If you have cable TV, check that your TV is working and the picture is 
clear. If you cannot receive your regular TV channels, your telephone 
service will not function. 

POWER 

SBV6120 is not properly plugged into the 
power outlet 

SBV6120 is unplugged 

RECEIVE 

Downstream (receive) channel cannot be 
acquired 

Downstream channel is lost 

SEND 

Upstream (send) channel cannot be 
acquired 

Upstream channel is lost 

ONLINE 

IP registration is unsuccessful 

IP registration is lost 

If either TEL LED fails to flash during 
startup, telephone line configuration has 
failed 

Connected during a phone call and does 
not blink, telephone connection is lost