BenQ Mobile GmbH & Co. OHG SL65 Manual De Usuario

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Questions & Answers
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Questions & Answers
If you have any questions on the use of your phone, you can contact us at
www.siemens-mobile.com/customercare around the clock. As further help we have listed 
below some frequently asked questions and answers.
Problem
Possible causes
Possible solution
Phone cannot be 
switched on.
On/Off key not pressed long 
enough.
Press On/Off key for at least two seconds.
Flat battery.
Charge battery. Check charging indicator in the 
display.
Battery contacts dirty.
Clean contacts.
See also below under "Charg-
ing error"
Too little standby 
time.
Frequent use of organiser and 
games.
Restrict use if necessary.
Fast search activated.
Deactivate speed search(p. 98).
Display illumination on.
Switch off display illumination (p. 84).
Unintentional keystrokes 
(illumination!).
Activate key lock (p. 95).
Charging error
(charge icon not 
displayed).
Battery totally discharged.
1) Plug in charger cable, battery is on charge. 
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Temperature out of range: 
+5 °C to +40 °C.
Make sure the ambient temperature is right, wait for 
a while, then recharge.
Contact problem.
Check power supply and connection to the phone. 
Check battery contacts and telephone connection 
socket, clean them if necessary, then insert battery 
again.
No mains voltage.
Use different mains power socket, check mains 
voltage.
Wrong charger.
Only use original Siemens accessories.
Battery faulty.
Replace battery.
SIM error.
SIM card not inserted correctly. Check that the SIM card is inserted correctly 
(p. 14).
Dirty SIM card contacts.
Clean SIM card with a dry cloth.
SIM card with wrong voltage.
Use 3V SIM cards only.
SIM card damaged 
(e.g. broken).
Carry out a visual check. Change SIM card at ser-
vice provider.