Billion Electric Co. Ltd. BIL-2073N-R Manual De Usuario

Chapter 5: Troubleshooting

If your device is not functioning properly, please refer to the suggested solutions provided in this

chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly

contact your service provider for support.

Problems with the device

Problem

Suggested Solution

I forgot my password.

First try entering the default user name and password:

User Name: admin; Password: admin. (Both the User Name and

Password are case sensitive, so make sure that CAPS LOCK is

not on when entering this information.)

If this fails, restore your HomePlug AV device to its factory

default settings and then enter the default user name and

password.

I can not access the LOGIN

Web Configuration Interface.

• Ensure you are using the correct IP address. (Default is

192.168.1.254.)

• Check the hardware connections and ensure all LEDs are

behaving as excepted.

• Ensure your computer’s IP address is in the same subnet as

the HomePlug device.

• Check to see if your browser has Java, JavaScript, or ActiveX

enabled. If you are using Internet Explorer, click Refresh to

ensure that the Java applet is loaded.

• Try closing the browser and re-launching it.

• Reset the device to factory defaults and try to acess the

HomePlug adapter with the default IP address.

How do I reset the

HomePlug AV200 adapter?

There are two ways to reset factory default settings:

• Hardware Reset

To perform a hardware reset, hold down the reset button for

more than 2 seconds, and release it.

• Software Reset

To initiate a software reset, select Administration > Settings

Mamagement and click on

Load Default button to initiate the

reatart process. Then wait several minutes.

Note: Restoring to factory default will wipe out all the

configurations you have previously set. You are strongly

advised to create a backup copy of the settings before

resetting the device.

I can not start my HomePlug

device.

Please check your power supply is working. HomePlug device

operates from the power supplied by the home electrical wiring

and can not operate without a working power supply.

My HomePlug device is

unable to detect my other

HomePlug device.

This may due to the accidental change of the device password.

Access the HomePlug AV web interface and select Power Line

Settings > Privacy. Fill in the password (case sensitive) in the

blank. Then repeat the same procedure to the other HomePlug

device via Utility or web interface.