FreeWave Technologies Inc. PRW1001ER Manual De Usuario
Warranty
FreeWave Technologies, Inc. warrants your FreeWave® Wireless Data Transceiver against defects in materials and
manufacturing for a period of one year from the date of shipment, depending on model number. In the event of a
Product failure due to materials or workmanship, FreeWave will, at its discretion, repair or replace the Product. For
evaluation of Warranty coverage, return the Product to FreeWave upon receiving a Return Material Authorization
(RMA).
manufacturing for a period of one year from the date of shipment, depending on model number. In the event of a
Product failure due to materials or workmanship, FreeWave will, at its discretion, repair or replace the Product. For
evaluation of Warranty coverage, return the Product to FreeWave upon receiving a Return Material Authorization
(RMA).
FreeWave’s policy for handling WavePoint products returned due to a fault, after complaint is validated by
FreeWave’s Customer Support, is to replace the product with a new or refurbished unit upon receipt of reported
faulty product. This means failure analysis on said product will not be performed and reported to customers. All
failed units will be bagged and tagged so they can be revisited in the event that FreeWave experiences a high
degree of failures or a trend. At which time, FreeWave will perform a root-cause analysis and take the appropriate
corrective actions. Any visual or external damage noted on returned units will be communicated back to customers
and may void the warranty, at which time, a Purchase Order (PO) will be requested from the customer for product
replacement
FreeWave’s Customer Support, is to replace the product with a new or refurbished unit upon receipt of reported
faulty product. This means failure analysis on said product will not be performed and reported to customers. All
failed units will be bagged and tagged so they can be revisited in the event that FreeWave experiences a high
degree of failures or a trend. At which time, FreeWave will perform a root-cause analysis and take the appropriate
corrective actions. Any visual or external damage noted on returned units will be communicated back to customers
and may void the warranty, at which time, a Purchase Order (PO) will be requested from the customer for product
replacement
In no event will FreeWave Technologies, Inc., its suppliers, or its licensors be liable for any damages arising from
the use of or inability to use this Product. This includes business interruption, loss of business information, or other
loss which may arise from the use of this Product. OEM customer’s warranty periods can vary.
the use of or inability to use this Product. This includes business interruption, loss of business information, or other
loss which may arise from the use of this Product. OEM customer’s warranty periods can vary.
Warranty Policy will not apply in the following circumstances:
1. If Product repair, adjustments, or parts replacements are required due to accident, neglect, or undue
physical, electrical, or electromagnetic stress.
2. If Product is used outside of FreeWave specifications as stated in the Product's data sheet.
3. If Product has been modified, repaired, or altered by Customer unless FreeWave specifically authorized
such alterations in each instance in writing. This includes the addition of conformal coating.
Special Rate Replacement Option
A special rate replacement option is offered to non-warranty returns or upgrades. The option to purchase the
replacement unit at this special rate is only valid for that RMA. The special replacement rate option expires if not
exercised within 30 days of final disposition of RMA.
replacement unit at this special rate is only valid for that RMA. The special replacement rate option expires if not
exercised within 30 days of final disposition of RMA.
FreeWave Technologies, Inc.
5395 Pearl Parkway, Suite 100
Boulder, CO 80301
303.381.9200
Toll Free: 1.866.923.6168
Printed in the United States of America.
Fax: 303.786.9948
Copyright © 2014 by FreeWave Technologies, Inc. All rights reserved.
www.freewave.com
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LUM0063AA Rev 05/05/2014
This document is the property of FreeWave Technologies, Inc. and contains proprietary information owned by
FreeWave®. This document cannot be reproduced in whole or in part by any means without written permission from
FreeWave Technologies, Inc.