Given Imaging Limited CAPDH-2 Manual De Usuario
PillCam Capsule Endoscopy
182
RAPID Settings
Customer Support Section
This section explains how to configure the RAPID software to allow the collection of performance data
for analysis by the Given Imaging support department. RAPID allows for a one-click extraction and
sending of RAPID log files for convenient customer support access. This enables easier tracking and
background information on the RAPID software being used in the event of a malfunction. In order to
enable this feature, you must first enter the email address for your regional Given Imaging Customer
Support.
for analysis by the Given Imaging support department. RAPID allows for a one-click extraction and
sending of RAPID log files for convenient customer support access. This enables easier tracking and
background information on the RAPID software being used in the event of a malfunction. In order to
enable this feature, you must first enter the email address for your regional Given Imaging Customer
Support.
To enter Customer Support details:
1.
From the Home screen, select
Tools
>
Settings
. This opens the
Settings
screen.
2.
Select the
Other
tab.
3.
Under
Customer Support
, click the
Email
list and select your regional customer support center. If it is
not listed, you can type in the email address manually.
To extract and send RAPID log files:
In the event that you are requested to send the log files to Given Imaging Customer Support the steps
below should be followed:
below should be followed:
1.
From the Home screen, click
Help
>
Customer Support
>
Collect Analysis Files
.
The following screen appears.