VTech Telecommunications Ltd 80-9875-00 Manual De Usuario

Appendix

108

Troubleshooting

Press VOL 

 to increase the telephone base speaker volume.

Press 

/VOLUME to adjust the message playback volume on  

a handset.

•  Make sure that the answering system is on. ANS ON should show on  

the handset and the  /ANS ON/OFF light on the telephone base should 
be on.

•  If toll saver is activated, the number of rings changes to two when you 

have new messages stored (page 81).

•  If the memory is full or the system is off, the system will answer after  

10 rings.

In some cases, the answering system is affected by the ringing system 
used by your telephone service provider.

If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail (pages 81). To 
determine how many rings activate your voicemail, contact your telephone 
service provider.

If there is a fax machine connected to the same telephone line, try 
disconnecting the fax machine. If that solves the problem, consult your  
fax machine documentation for information on compatibility with 
answering systems.

•  Make sure to enter your remote access code correctly (page 82).

•  Make sure you are calling from a touch-tone phone. When you dial a 

number, you should hear tones. If you hear clicks, the phone is not a 
touch-tone telephone and cannot activate the answering system.

•  The answering system may not detect the remote access code while your 

announcement is playing. Try waiting until the announcement is over 
before entering the code.

•  There may be interference on the phone line you are using. Press dialing 

keys firmly.

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