Badger Meter Inc PI04 Manual De Usuario

THE PORTABLE INTERROGATOR User Guide 

Revised July 2000 

Page 63 of 63 

 
What To Report To Technical Support 
 
It is important that you report all occurrences of errors to the Technical Support Hotline.  
It allows Badger Meter to improve its products and improve your system at the same 
time.  In some cases, the problem may have already been solved, and the Specialist can 
send you a software upgrade to correct the problem.  In other cases, the Specialist can 
direct you to perform a function in a certain way so that the error does not occur. 
 
In some cases, the Specialist will direct you to perform some steps if the problem 
happens again.  This is very valuable information that will speed the investigation of the 
problem.  If the problem does happen again, please follow those steps and call the 
Hotline.  The Specialist will gather the information for that particular problem, and direct 
you if further action is needed. 
 
Faxing the Technical Support Group 
 
The Badger Meter Technical Support Group can also be reached by fax at 1-888-371-
5982.  This may be a convenient way to follow up with your support specialist on 
particular steps.  The number is available 24 hours per day, 7 days per week. 
 
E-Mailing the Technical Support Group 
 
The Badger Meter Technical Support Group is also available via electronic mail through 
the Internet.  To send questions or comments to the Technical Support group, address 
your e-mail to TechSupport@BadgerMeter.com.  The Technical Support Group can 
respond to your comments or questions via phone, fax, or e-mail.  Just let us know in 
your message the type of response you would prefer.