NEC Corporation FC-N22A Manual De Usuario
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6.3 MAINTENANCE SERVICE
If the FC-NOTE Series ShieldPRO (FC-N22A) fails, two ways are available for transferring it to
and from the repair center: either a courier assigned by NEC can collect the device and return it
after the repair (pick-up repair) or the customer can take the failed device to our repair center
for repair and collect the repaired device from the repair center (delivery repair). On-site
repair is also available.
Contact for pick-up repair:
Delivery address for delivery repair:
Contact for on-site repair:
Charge-free warranty period
The main unit, standard built-in hard disk drive, and AC adapter are guaranteed for three years
if a three-year charge-free warranty has been registered within one month after purchase.
(Otherwise, the warranty period is one year.)
The batteries and built-in wide temperature range hard disk drive are guaranteed for one year,
and optional products are guaranteed for six months.
Charged repair
If the warranty period has expired or, based on NEC
Delivery address for delivery repair:
Contact for on-site repair:
Charge-free warranty period
The main unit, standard built-in hard disk drive, and AC adapter are guaranteed for three years
if a three-year charge-free warranty has been registered within one month after purchase.
(Otherwise, the warranty period is one year.)
The batteries and built-in wide temperature range hard disk drive are guaranteed for one year,
and optional products are guaranteed for six months.
Charged repair
If the warranty period has expired or, based on NEC
’s criteria, the life of the failed component
is considered to have ended, the product will be repaired for a fee.
The repair fee comprises charges for labor, components, and, for on-site repair only, travel
expenses.
Flow of repair
The repair fee comprises charges for labor, components, and, for on-site repair only, travel
expenses.
Flow of repair
Caution when sending a product for repair
Pack the product so that it will not be damaged during transport. (For example, cover it with
bubble wrap or pack it with cushioning materials.) Some couriers offer transport services for
precision devices. We recommend using such a special service.
Pack the product so that it will not be damaged during transport. (For example, cover it with
bubble wrap or pack it with cushioning materials.) Some couriers offer transport services for
precision devices. We recommend using such a special service.
Complete the check
sheet.
See the reverse side.
sheet.
See the reverse side.
Reception/estimate
Consideration
for repair
Starting repair
Payment for repair
If a request for repair is cancelled, the charges
for labor, any parts installed by the point of
cancellation, and delivery will still apply.
for labor, any parts installed by the point of
cancellation, and delivery will still apply.
Collection: Fee for collecting and returning
the product
Delivery: Fee for returning the product
(1)
(2)
(3)
(4)
(5)
(6)
(6)
(7)
Completion
FC-NOTE
+
Returning the repaired product
Customer
NEC Fielding
FC-NOTE Checksheet
Collection/delivery
+
Repair
report