Checkpoint Systems Inc. FISOCKS Manual De Usuario

12-2

I L S   O p e n   P l u s   3 . 0   I n s t a l l a t i o n   M a n u a l

Clean the Barcode Scanner lens.

Scan the Patron ID card again. The Barcode scanner beeps when it successfully reads a 
barcode. If it does not beep, restart the Self-Checkout Station (see 

).

If the problem persists after restarting the Self-Checkout Station, the scanner may be 
damaged or may require service or replacement. Contact Technical Support (see 

Problem

You scan an item and nothing happens...

If the video demonstrating an item checkout stops, the system is processing your 
request. Wait a few moments.

If the video demonstration continues without pausing after the item is scanned, the 
Self-Checkout Station did not register the item. Try scanning a different item.

If the video stops for more than 1 minute, follow the instructions for 

.

If the problem persists after restarting the Self-Checkout station, contact Technical 
Support. See 

Problem

The graphics (pictures or video) are not displaying or are displaying incorrectly...

Network connection could have been lost while the Self-Checkout Station was starting. 
Check all network connections to the Self-Checkout Station and Application Server. 

If the connections are secure, restart the Self-Checkout Station. See 

.

If the problem persists after restarting the Self-Checkout Station, contact Technical 
Support. See 

Problem

The printer does not print a receipt, or the Self-Checkout Station printer status reports an 
error...

Check that all receipts have been removed from the printer. Several receipts may be 
waiting to print. Remove each one, until all the receipts are printed.

Check that there is paper in the printer. To replace paper in the printer, see 

.