Checkpoint Systems Inc. FISOCKS Manual De Usuario

12-6

I L S   O p e n   P l u s   3 . 0   I n s t a l l a t i o n   M a n u a l

If the problem persists after following these steps, contact Technical Support. See 

Problem

No Exit Alarm sounds, but an Exit Alarm displays on the Intelligent Library Controller...

Power down and restart each Exit Interrogator. 

Wait several minutes, then trigger an exit alarm. If no alarm occurs, restart the entire 
system. See 

If the problem persists after following these steps, contact Technical Support. See 

Problem

Exit Alarm occurs, even though the item is properly checked out...

If your site allows off-line processing, the item may have been checked out while the 
LMS was offline. If you have not synchronized the Checkout Cache since the LMS 
returned to online status, do so now. See 

 for instructions. 

If the item was recently checked out using a circulation desk Staff Station Reader, turn 
off the Staff Station Reader used, then turn it back on. 

If the problem persists, restart the ILS Controller application. See 

. 

If the patron used a Self-Checkout Station, go to a Library Management System 
terminal, and verify that the item was checked out. 

If the LMS does not have a record of the checkout, check the item out now. 

If the LMS verifies that the item was checked out, contact Technical Support. See 

.

If the problem persists after following these steps, contact Technical Support. See 

Problem

The Staff Station Reader does not recognize a valid item Circulation Circuit...

Check to make sure the Staff Station Reader is running. 

Check to make sure the power cord is connected to the Staff Station Reader and 
plugged into a power source, and that all the remaining cable connections are