SES-imagotag GmbH E00023 Manual De Usuario
Quick Start Guide
Page 45 of 50
[Troubleshooting]
1
FAQ
If you run into any errors during connecting or sending images to labels, please refer to the
documentation included in the server. This documentation can be found in the AP-2010 web UI
of the server under “Documentation”.
documentation included in the server. This documentation can be found in the AP-2010 web UI
of the server under “Documentation”.
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For problems updating the labels (error code column in labels window) refer to “Update
Error Codes” or (task status column in labels window) refer to “Task Status”
Error Codes” or (task status column in labels window) refer to “Task Status”
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For connection status problems refer to “Connection Status”
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For label hardware errors (label error column in labels window) refer to “Label Error
Codes”
Codes”
Code Problem
Solution
1
Label not licensed
The label is not licensed. Import the proper license
file for the label or check for typos in the label id.
file for the label or check for typos in the label id.
3
Label not registered
The label may have been deleted or has never been
registered at all. Register label.
registered at all. Register label.
10
Image does not match display
size
size
The size of the image does not match the label’s
display size. Please check the width and height of
your image and look up the display size in pixels for
the label. These sizes have to be equal.
display size. Please check the width and height of
your image and look up the display size in pixels for
the label. These sizes have to be equal.
11
Error during image rendering
Check template (wrong or faulty)
12
Error during image conversion
Change format of the image to standard format (e.g.
PNG or BMP)
PNG or BMP)
13
Invalid page
Page not supported by label type, choose a different
page
page
14
Could not process task because
there are unfinished tasks waiting
for this label
there are unfinished tasks waiting
for this label
Abort task or wait until unfinished tasks are
finished
finished
20
Template not found
Check template directory for missing template file
21
Error during template parsing
Correct template file (Invalid content found)
22
Error during content document
creation
creation
Check server and article record configuration
30
Could not send update because
label has insufficient power to
perform the update
label has insufficient power to
perform the update
The power status of the label is “Bad”, which means
it is very low on battery that in may not accomplish
the display update. Replace the battery of the label.
it is very low on battery that in may not accomplish
the display update. Replace the battery of the label.
62
HTTP communication error with
the access point
the access point
The server was not able to send the task to the
Access Point. Please make sure that the Access
Point is not offline (System -> Access Point Status)
and there is an established network connection
between Access Point and Server.
Access Point. Please make sure that the Access
Point is not offline (System -> Access Point Status)
and there is an established network connection
between Access Point and Server.
64
Task was removed from pipeline Resend the corresponding task(s)