Adobe Flex Builder 2 (EN) Win32, TLP Commercial 15000-24999 54020025TT Manual De Usuario

Adobe Flex 2

For example, Harley Davidson is using Flex to allow customers to configure their own motorcycle 
online. As users select a model, options, and colors, they can immediately preview the bike’s 
appearance and the total cost of their selections.

As businesses expose more of their core business processes through services, there are more 
opportunities to deliver composite applications that present information or tasks in a role-specific 
or task-specific user interface. By combining native support for SOA with the ability to deliver  
a desktop-like experience in the browser, Flex is particularly well suited to these process 
integration applications.

An RIA created using Flex can combine data from multiple back-end systems into a single, integrated 
user interface that automates employee “onboarding” or helps customer service representatives 
navigate through information stored in disparate customer databases.

For example, Centive has used Flex as the user interface for its sales incentive management system, 
giving salespeople a cross-platform, easy-to-use application that allows them to easily track 
commissions through a set of rich visualizations.

Guided self-service applications give users relevant information in the context of the transactions 
they are trying to complete. They can also provide in-context prompting through audio and video 
integration, allowing for just-in-time delivery of multimedia help or real-time collaboration 
between customers and representatives. 

For example, a guided self-service application can walk a customer through processes such as bill 
pay or new account enrollment in an online banking application, new service selection for cable 
or phone customers, and quote generation. This increases the effectiveness and ROI in online 
customer self-service infrastructure and reduces the need for customers to engage a call center 
representative to answer a question or solve a problem. When customers need help, they can click 
a button to view multimedia help in the context of the application or contact a representative 
through a chat conversation. They can then watch the representative’s mouse driving the