Toshiba AT305SE-T16 Manual De Usuario

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If another device is on the same network, verify that it has 
network access, and can connect to the Internet. If, for 
example, the other device cannot browse to a public Web site, 
the ISP’s (Internet Service Provider) service may be disrupted.

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Verify that the Service Set Identifier (SSID), or network 
name, is correct 

- 

i.e., that it matches the SSID assigned to the 

access point you are attempting to connect through. SSIDs are 
case-sensitive. 

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If you have enabled any security provisions (closed system, 
MAC address filtering, Wired Equivalent Privacy [WEP], etc.), 
check the access point vendor's Web site for recent firmware 
upgrades. Problems with WEP keys, in particular, are 
frequently addressed in new firmware releases.

If you have followed the recommendations in this chapter and are 
still having problems, you may need additional technical assistance. 
This section contains the steps to take to ask for help.

Since some problems may be related to the operating system or the 
program you are using, it is important to investigate other sources 
of assistance first.

Try the following before you contact Toshiba:

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Review the troubleshooting information.

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If the problem occurs while you are running a program, consult 
the program’s documentation for troubleshooting suggestions. 
Contact the software company’s technical support group for 
their assistance.

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Consult the dealer from whom you purchased your device 
and/or program. Your dealer is your best source for current 
information.

For the detailed specifications for your device, visit 

.

GMAD00340011_excite10se.book  Page 102  Thursday, July 25, 2013  4:17 PM