Cisco WebEx Messenger AIM Fed, 5Y, Add-on L-WBX-CON-IM5-FED Hoja De Datos
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L-WBX-CON-IM5-FED
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For the purpose of all Enterprise Edition offers, these two applications should be considered interchangeable.
The
detailed differences between these two applications are outlined in detail in the “What’s the Difference”
It’s important to understand that these two applications will share a single set of SKUs. A partner must only enter
the generic “Meeting Application” SKU when submitting an order. After the order has been completed, the partner
the generic “Meeting Application” SKU when submitting an order. After the order has been completed, the partner
(or customer) will then have the ability to choose between the two WebEx Meeting Applications as they fill out the
provisioning form. If a partner is unsure which to select, they should get guidance via the standard support
channels (
Table 1.
Cisco WebEx Enterprise Edition Matrix
Cisco WebEx Meeting
Application
Application
Cisco WebEx Training
Center
Center
Cisco WebEx Event
Center
Center
Cisco WebEx Support
Center
Center
Use
General collaboration;
presentations; information
sharing; and team, partner,
and customer meetings
presentations; information
sharing; and team, partner,
and customer meetings
Real-time employee,
partner, and customer
training
partner, and customer
training
Online classes and
distance education
distance education
Large marketing, training,
and corporate events
and corporate events
Live customer service and
technical support
technical support
Online access to remote
devices for unattended
technical support
devices for unattended
technical support
Permitted number of
attendees
attendees
Up to 1000
Up to 1000
Up to 1000
Up to 8 concurrent
sessions with 5 participants
in each
sessions with 5 participants
in each
Benefits
Increase productivity and
meet instantly with
customers, partners, and
colleagues from around the
world through any browser
or mobile device.
meet instantly with
customers, partners, and
colleagues from around the
world through any browser
or mobile device.
Make faster decisions and
increase business
processes with more
effective meetings that
include rich data sharing,
integrated audio, and high-
quality video.
increase business
processes with more
effective meetings that
include rich data sharing,
integrated audio, and high-
quality video.
Easily deliver more helpful
and effective virtual training
and classes.
and effective virtual training
and classes.
Significantly reduce
training-related costs
(travel, venue, and time
away from office) without
sacrificing training quality.
training-related costs
(travel, venue, and time
away from office) without
sacrificing training quality.
Expand training programs
to reach more people,
more often.
to reach more people,
more often.
Take advantage of existing
learning-management-
system (LMS) investments.
learning-management-
system (LMS) investments.
Extend market reach and
increase awareness.
increase awareness.
Generate more leads at a
lower cost per lead.
lower cost per lead.
Reach audience with
important communications
quickly and flexibly.
important communications
quickly and flexibly.
Repeat successful events
and re-purpose prior
events easily.
and re-purpose prior
events easily.
Boost Technical Support
Representative (TSR)
productivity.
Representative (TSR)
productivity.
Provide more personalized
support with high-quality
video.
support with high-quality
video.
Accelerate diagnosis and
problem solving by working
directly on remote
customer desktops.
problem solving by working
directly on remote
customer desktops.
Decrease call times,
increase first-call
resolution, minimize onsite
visits, and reduce overall
support costs.
increase first-call
resolution, minimize onsite
visits, and reduce overall
support costs.
Information Sharing
Desktop, application,
web browser, and
content sharing
web browser, and
content sharing
Yes
Yes
Yes
Desktop and application
sharing only
sharing only
Whiteboard,
presentation, and
document sharing
presentation, and
document sharing
Yes
Yes
Yes
-
Play Flash, streaming
audio and video, and
WebEx recordings
(Windows and Mac)
audio and video, and
WebEx recordings
(Windows and Mac)
Yes
Yes
Yes
-
Annotation tools and
annotation in sharing
mode
annotation in sharing
mode
Yes
Yes
Yes
Yes
Text chat and Q&A
(managed and
moderated)
(managed and
moderated)
Text Chat
Yes
Yes
Text Chat
File transfer
Yes
Yes
Available on request
Basic and advanced file
transfer
transfer
Event and course
materials publishing
materials publishing
-
Yes
Yes
-