HP rp5700 Point of Sale System RU031UA Prospecto
Los códigos de productos
RU031UA
“Our first priorities with the HP rp5700 Point of Sale system were to
streamline transactions and eliminate billing errors. Those goals
accomplished, our customer service has improved and we can maintain our
competitive edge.”
streamline transactions and eliminate billing errors. Those goals
accomplished, our customer service has improved and we can maintain our
competitive edge.”
—Don Kaufman, R.Ph, co-owner, Fraese Drug and Soda Fountain, Hutchinson, Kan.
HP customer case
study: Fraese Drug
and Soda Fountain
thrives with HP
rp5700 POS system
study: Fraese Drug
and Soda Fountain
thrives with HP
rp5700 POS system
Industry:
pharmacy/restaurant
pharmacy/restaurant
In an industry largely taken over by giant chain stores,
Fraese Drug and Soda Fountain has thrived indepen-
dently in downtown Hutchinson, Kan., since 1939. Its
secrets are exemplary service, free delivery, competi-
tive pricing and hometown charm. The pharmacy
promises that customers will not have to wait more
than 15 minutes to get their prescriptions filled.
However, a cumbersome non-HP point-of-sale system
was making that promise hard to keep. The system was
older, lacked integrated credit card processing, and
could not provide bi-directional communication with
the store's Pharmacy Management System. That led to
billing errors and long lines, especially during peak
business hours when soda-fountain crowds typically
leap from 30 customers at midmorning to 100 or more
for lunch. The answer was a new solution created
through the software expertise of Nova Libra and the
retail-hardened power of the HP rp5700 Point of Sale
system.
Fraese Drug and Soda Fountain has thrived indepen-
dently in downtown Hutchinson, Kan., since 1939. Its
secrets are exemplary service, free delivery, competi-
tive pricing and hometown charm. The pharmacy
promises that customers will not have to wait more
than 15 minutes to get their prescriptions filled.
However, a cumbersome non-HP point-of-sale system
was making that promise hard to keep. The system was
older, lacked integrated credit card processing, and
could not provide bi-directional communication with
the store's Pharmacy Management System. That led to
billing errors and long lines, especially during peak
business hours when soda-fountain crowds typically
leap from 30 customers at midmorning to 100 or more
for lunch. The answer was a new solution created
through the software expertise of Nova Libra and the
retail-hardened power of the HP rp5700 Point of Sale
system.
“In the old system, going back and forth between the
credit card reader and the register was a huge
problem,” recalls Don Kaufman, R.Ph, co-owner of
Fraese Drug and Soda Fountain. “We'd have long
lines of customers waiting and we'd have errors;
sometimes bills were charged to the wrong customer
account or payments were credited to the wrong
account, and we'd have to go back and fix it. With
our HP rp5700 Point of Sale system, you can't do it
wrong because that account and the customer
information associated with it are already on-screen;
it's all integrated, streamlined, fast and accurate.”
credit card reader and the register was a huge
problem,” recalls Don Kaufman, R.Ph, co-owner of
Fraese Drug and Soda Fountain. “We'd have long
lines of customers waiting and we'd have errors;
sometimes bills were charged to the wrong customer
account or payments were credited to the wrong
account, and we'd have to go back and fix it. With
our HP rp5700 Point of Sale system, you can't do it
wrong because that account and the customer
information associated with it are already on-screen;
it's all integrated, streamlined, fast and accurate.”
A retail-hardened solution
Fraese Drug was introduced to Nova Libra by its
vendor, Digital Simplistics, provider of the Speed Script
Pharmacy Management System (PMS). Speed Script
Fraese Drug was introduced to Nova Libra by its
vendor, Digital Simplistics, provider of the Speed Script
Pharmacy Management System (PMS). Speed Script
Objective:
Streamline, speed transactions to improve
customer service and eliminate billing errors
customer service and eliminate billing errors
Approach:
Deploy HP rp5700 Point of Sale system with the
Microsoft Dynamics® Retail Management System
and the Nova Libra software interface to the
Speed Script Pharmacy Management System
Microsoft Dynamics® Retail Management System
and the Nova Libra software interface to the
Speed Script Pharmacy Management System
IT improvements:
• Integrated credit card processing speeds
transactions, eliminates error and reduces
customer lines
customer lines
• Bi-directional communication between Microsoft
RMS and Speed Script PMS provides complete,
accurate billing statements
accurate billing statements
• The Nova Libra Demand Chain Management
web site allows purchase orders created in RMS
and based on daily sales data to be sent
electronically to the wholesaler
and based on daily sales data to be sent
electronically to the wholesaler
• Retail-hardened system comes backed by strong
HP warranty and service response
Business benefits:
• Exemplary customer service maintains
competitive edge (prescriptions filled within 15
minutes)
minutes)
• System cost-efficiency supports store pricing
flexibility
• Data tracking, analysis features ease regulatory
compliance
• System is scalable to meet growing demand
Fraese Drug and Soda Fountain
HP rp5700 Point of Sale system streamlines operations