Quantum Scalar 24 Library, one LTO-3 tape drive, 24 slots, native Fibre Channel 9-00710-02 Manual De Usuario
Los códigos de productos
9-00710-02
Worldwide End-User
Standard Limited Product Warranty
Rev.23, Effective: June 10, 2008
Page 2 of 6
W00023
Product
Quantum Standard Warranty
Installation Requirements
DDS/DAT Standalone Tape Drives
Three-year 5x9 Phone Support with Rapid Exchange
Customer Installable
GoVault Removable Disk Dock, GoVault
Removable Disk Cartridge
Removable Disk Cartridge
Three-year 5x9 Phone Support with Rapid Exchange
Customer Installable
DLTVS80, VS160, and V-4 Standalone
Tape Drive
Tape Drive
Three-year 5x9 Phone Support with Rapid Exchange
Customer Installable
LTO-2HH, LTO-3, and LTO-4 Standalone
Tape Drives
Tape Drives
Three-year 5x9 Phone Support with Rapid Exchange
Customer Installable
SDLT 320, SDLT 600, and DLT-S4
Three-year 5x9 Phone Support with Rapid Exchange
Customer Installable
SDLT 600A
One-year 5x9 Phone Support with Rapid Exchange
Tape Drive Add-ons, Prism Hardware
Options and Upgrade Kits
Options and Upgrade Kits
P Series, M2500 - 5x9 next business day response
, or
corresponding library warranty or service agreement, or thirty-
day on-site service, whichever is longer.
day on-site service, whichever is longer.
L Series, SuperLoader, SuperLoader 3 and M1500 - Rapid
Exchange³
Exchange³
1
for the balance of the original warranty or service
agreement, whichever is longer.
DX30 and DX100: Hardware and Software: One-year on-site
service: 5x9 next business day response
service: 5x9 next business day response
, or corresponding
library warranty or service agreement, whichever is longer.
Quantum or Quantum
authorized service provider
authorized service provider
Quantum Repairs
Return to Factory - Thirty-days or the balance of the original
warranty.
warranty.
Third Party Hardware or Software when
provided by Quantum
provided by Quantum
Unless specified above, all third party hardware and software is
provided AS IS. However the non Quantum supplier or publisher
may provide their own warranty.
provided AS IS. However the non Quantum supplier or publisher
may provide their own warranty.
Limited Warranty
Claim Process
Bronze Support-5x9 Hardware and Software Telephone Support
Base support is 5x9 telephone support; five days a week, nine hours a day (Monday-Friday, 8AM-5PM, local time excluding Quantum or country
holidays). Inquiries may be answered past these hours but responses for support may be limited.
holidays). Inquiries may be answered past these hours but responses for support may be limited.
During the term of this Limited Warranty, Quantum will provide software support for the currently marketed version of the software licensed from
Quantum as well as providing support for the most recent prior version of the software.
Quantum as well as providing support for the most recent prior version of the software.
Please note: Quantum shall use commercially reasonable efforts to respond to a specific response time. However, the times specified are
targets and not a guarantee.
targets and not a guarantee.
To enable Quantum to provide the best possible support, the customer must have the most recent version of firmware and software installed.
Rapid Exchange: Tape Drives, GoVault Removable Disk, L-Series, M1500, M1800, SuperLoader3, SuperLoader 3A, ValueLoader, and
SuperLoader
Warranty Claims
SuperLoader
Warranty Claims
For Products that require repair during the term of this Limited Warranty, Quantum will arrange for shipment of a replacement Product or Part at
Quantum’s discretion on a Rapid Exchange³ basis. The target ship date of the Rapid Exchange³ Product or Part is two (2) business days after
receipt of the call.
Quantum’s discretion on a Rapid Exchange³ basis. The target ship date of the Rapid Exchange³ Product or Part is two (2) business days after
receipt of the call.
Rapid Exchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will:
i.
Diagnose the problem
ii.
Ship a replacement Product or Part to the End Use
iii.
Issue a Return Authorization (RA) Number
Rapid Exchange shipments require the customer to provide Quantum with a credit card hold or another form of Quantum-specified collateral for
security purposes. Once the defective Product or Part is received by Quantum, the hold/deposit will be released. If a credit card or another form of
Quantum-specified collateral is not provided, then the replacement product cannot be sent until defective product has been received by Quantum.
In the event the defective Product or Part is not received by Quantum within fourteen (14) business days after the customer has received a
replacement Product or Part, Quantum will convert the hold/deposit to a charge. The requestor is responsible for the full retail value of the missing
Product or Part. Additionally, the warranty will be void on the Product or Part that Quantum shipped out as part of the Rapid Exchange Program
AND the Product or Part that was not returned. The defective Product or Part must be returned to a Quantum-specified receiving location with the
RA number clearly indicated on the outside of the shipping package. Replacement Products or Parts shall be furnished on an exchange basis and
may be either new or reconditioned as new.
security purposes. Once the defective Product or Part is received by Quantum, the hold/deposit will be released. If a credit card or another form of
Quantum-specified collateral is not provided, then the replacement product cannot be sent until defective product has been received by Quantum.
In the event the defective Product or Part is not received by Quantum within fourteen (14) business days after the customer has received a
replacement Product or Part, Quantum will convert the hold/deposit to a charge. The requestor is responsible for the full retail value of the missing
Product or Part. Additionally, the warranty will be void on the Product or Part that Quantum shipped out as part of the Rapid Exchange Program
AND the Product or Part that was not returned. The defective Product or Part must be returned to a Quantum-specified receiving location with the
RA number clearly indicated on the outside of the shipping package. Replacement Products or Parts shall be furnished on an exchange basis and
may be either new or reconditioned as new.
4
Standard Warranty for add-ons, options and upgrades performed to a Quantum product out of warranty is thirty days, return to factory. Time and materials charges for
on-site repairs are applicable.