HP 7610 CR769A#A80?BADBOX Manual De Usuario

7

If you still have problems using fax after successfully 

below:

Step 1: Perform a copy or scan to ensure that the 

printer is working properly.

Step 2: Check the physical fax connections.
Step 3: Check if other fax devices can send to the 

same phone number. The receiving fax device 

might have blocked your phone number, or it 

might be having technical problems.

Step 4: If the problem persists, print the Fax Error 

Report and Fax Log (and if available, the caller 

ID report and junk fax report), and then contact 

HP for further help.

Step 1: Check the fax settings on the printer.
Step 2: Check the physical fax connections.
Step 3: Check if other devices connected to the same 

phone line can receive faxes. The phone line 

might be faulty or the sending fax device might 

be having problems sending faxes. You might 

also want to check if you have blocked the 

sender’s phone number.

Step 4: Check the problem with the sender. If the 

problem persists, print the Fax Error Report 

and Fax Log (and if available, the caller ID 

report and junk fax report), and then contact  

HP for further help.

Step 1: Perform a copy or scan to ensure that the 

printer is working properly.

Step 2: Check the physical fax connections.
Step 3: Check the fax settings on the printer.
Step 4: Check if other devices connected to this phone 

line can send or receive faxes. There might be 

a problem with the phone line.

Step 5: Reset the printer by turning off the printer and, 

if possible, the main switch of the power supply. 

Wait for a few seconds before turning on the 

power again. Try to send or receive a fax on 

the printer.

Step 6: If the problem persists, print the Fax Error 

Report and Fax Log (and if available, the caller 

ID report and junk fax report), and then contact 

HP for further help.

Note: If you have subscribed to a voicemail 

service on the same phone line used for faxing, 

you will have to receive faxes manually.

 

● The Auto Answer feature is turned on for  

the printer to receive fax automatically.

 

● If you have subscribed to a voicemail 

service from the phone company or service 

provider, ensure that the Rings to Answer 

on the printer is set to be more than that 

of the telephone answering machine. The 

printer will monitor the line and decide if an 

incoming call is a normal phone call or fax 

call. If it is a fax call, the printer will start  

a fax connection automatically. Otherwise, 

you might have to receive the fax manually 

by touching 

Fax.

 

● If multiple phone numbers are assigned to 

the same physical phone line and the line is 

shared by multiple devices, ensure that the 

printer is set to the correct distinctive ring 

setting for receiving faxes.

 

● Connect the phone cable from the port 

labeled 

1-LINE on the back of the printer to 

the phone wall jack and connect a phone 

cable from the port labeled 

2-EXT on the 

back of the printer to an extension phone. 

From the extension phone, call the phone 

number that failed to receive the faxes. 

Note: If you were trying to fax to an external 

number, be sure to include any required 

access code or numbers prior to entering 

the number. You might also need to add  

a pause in the number to prevent the printer 

from dialing too fast; to add a pause, touch 

* repeatedly until a dash (-) appears on the 

display.

 

● If you cannot make any outgoing calls 

because no dial tone is detected or the line 

is noisy, try using another phone cable in 

place of the one connected to the 1-LINE 

phone port, or move the printer to another 

location which has a separate phone line 

(if possible) and see if there are similar 

problems.

 

● If you are in a digital phone environment 

(such as FoIP, fax over VoIP), reduce the 

fax speed and turn off the Error Code 

Modulation (ECM) from the printer control 

panel. If needed, contact your phone 

company to find out if there are problems 

with the phone line or to learn more about 

the capabilities of the phone network.