HP 643169-001 C Hoja De Datos

If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See 

If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that the USB, power, and TMA cables are securely

connected.

2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back

on.

3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and then

reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP and

Vista, click Start, and then click Control Panel).

b. Click Add or Remove Programs (in Windows Vista, the Programs and

Features tool) and then select HP Scanjet G3110.

c. Click Remove.
d. Click Add or Remove Programs (in Windows Vista, the Programs and

Features tool) and then select the HP Photosmart software.

e. Click Remove.

5. Reinstall, using the HP Photosmart software CD that came with your scanner. When

you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.

If the scanner still does not work, visit 

 or contact HP Customer

Support.

If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help. Under the Additional
Resources section, click Documents, then click Product Help. The Help system
provides information about the scanner hardware as well as information about the HP
Photosmart software and HP Scanning software. Also, see Scan troubleshooting in the
general Troubleshooting and support section of the Help.

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Scanner operation problems

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