Horizon Fuel Cell Technologies Automobile Parts 180-1010 Manual De Usuario
3
STEPS TO CUSTOMER SATISFACTION
We want you to be happy with your FASS Fuel System. Customer satisfaction, your
satisfaction, is the all-important ingredient for success in our business, as it is in any other.
Normally, warranty problems can be resolved by your Dealer’s sales or service departments.
That’s why you should always talk to your Dealer’s Service department first. If you’re not satisfied
with the dealership’s response at this level, Diesel Performance Products, Inc. (DPP) recommends that
you follow these steps, in order:
STEP 1:
with the dealership’s response at this level, Diesel Performance Products, Inc. (DPP) recommends that
you follow these steps, in order:
STEP 1:
Discuss the problem with the owner or General Manager of the dealership.
STEP 2:
If your dealership in unable to resolve the problem, contact Diesel Performance
Products, Inc. Customer Care Center in writing; the address is located on page 14 of this
manual or fax it to 636-433-5913. Be prepared to provide the Customer Center with the
following information:
Products, Inc. Customer Care Center in writing; the address is located on page 14 of this
manual or fax it to 636-433-5913. Be prepared to provide the Customer Center with the
following information:
• Your Name, address and daytime phone number
• Model and Serial Number (Not Model Number)
• Dealer, contact name and phone number
• Date of purchase
• Date of purchase
• Nature of Problem
Once you have followed the two steps described, a DPP representative will review your situation.
DPP will then follow up by contacting the dealer for more information. Depending on the situation a
representative from the selling dealer or a representative of DPP may elect to contact you.
representative from the selling dealer or a representative of DPP may elect to contact you.
Thank you for your business, from the men and women of Diesel Performance Products, Inc.