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SERVICE & SuPPORt
SmartCenter support 
The GE Oil & Gas SmartCenter is a remote access hub 
with secure internet connections to subsea control 
systems installed in customers’ production fields around 
the world. The facility combines advanced technologies 
with concentrated expertise to provide a unique range 
of remote support and services for every stage of field 
development – from installation and commissioning, 
through field startup and onward to routine operational 
support, condition monitoring, diagnostics and 
production optimization. The remote connectivity also 
establishes a platform for easy integration of future 
value-added services and technology enhancements.
Key features
•  Commissioning and installation backup
•  Real-time operator support
•  Off-line scenario emulation
•  Subsea control facility health
•  Obsolescence management
In addition to designing and installing some of the most 
advanced technologies in the global oil and gas industry, 
we also provide comprehensive planning and lifecycle 
support to maximize asset value for decades to come. 
24/7 CuStOMER SERVICE 
Installation & Commissioning
We provide the highest level of OEM expertise at this critical stage of the 
operation – from engineering setup of core equipment and peripheral 
systems to final testing and handover. By integrating customer technical 
and operating personnel in all parts of the process, we maximize knowledge 
transfer and ensure the most safe and efficient path to production. 
•  Field Service Engineers
•  Technical support
•  Remote SmartCenter 
•  Equipment and tooling rental
•  Customer training
Operations & Maintenance
This broad category includes all routine activities required to support our 
customers’ usual operating needs. Our service approach ensures safe 
maintenance with scheduling to minimize operational disruptions. All repairs, 
overhauls and refurbishments adhere fully to our rigorous OEM standards. 
•  Storage, logistics, and equipment management
•  Equipment and tooling rental
•  Spares and third-party procurement
•  Repair, refurbishment and maintenance
•  Remote SmartCenter controls support
Intervention & Enhancement
We can perform any major activity that may be needed during the life of 
the field to significantly improve operational/maintenance performance. 
Our specialists can enhance oil and gas recovery from existing operations, 
optimize production uptime through improved maintenance capabilities, inject 
various new technologies for equipment performance upgrades, and improve 
sustainability through proactive obsolescence management strategies.
•  Field service engineers
•  Brownfield upgrade solutions
•  Technical support hub
•  Controls support hub
•  Equipment and tooling rental
Life of field Management
Every aspect of the field-management mix becomes more complex over 
time – so equipment capabilities must be adapted accordingly to ensure 
long-term well productivity. We support all stages of field life with a 
proactive approach to maintenance, continuous improvement through the 
injection of new technologies, and highly flexible service schedules and 
upgrade options. We can provide a dedicated GE Oil & Gas Life of Field 
Manager, offer specialized training for customer teams, and have a variety 
of contractual/operational models to choose from.
•  SmartCenter remote support 
•  Service Centers
•  Storage, logistics and equipment management
•  Technical support
•  Customer training
flow assurance & production optimization
The ability to match installed operational capability with off-line 
SmartCenter analysis provides opportunities for improved production flow 
and enhanced recoveries.
Remote monitoring & diagnostics
•  Comprehensive condition-based maintenance and operations capability 
can be realized by the application of our full remote monitoring and 
diagnostics systems
•  Monitoring of controls and other subsea systems to assure production 
flows by informed maintenance advisories
•  Ability to back up operators with trend-based monitoring off-line and 
to provide advisories for detection of gradual degradation of offshore 
equipment
•  Ability to provide predictive maintenance advisories to shift the balance of 
maintenance activities and interventions from unscheduled to scheduled
•  Predictive fault detection (prognostics) to enable alternative operating 
strategies thus maintaining production flows in a controlled manner
subseaservices.communications@ge.com