Brother FAX-8360P Manual De Usuario

You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the 
machine often identifies the problem and displays an error message. The list below explains the most 
common error messages, in alphabetical order.

CHANGE DRUM SOON The drum unit is near the end of its 

life.

If you have a print quality 
problem, replace the drum unit 
with a new one.

The drum counter was not reset.

1.

Open the front cover and press 
Clear.

2.

Press 1 to reset.

If the display shows CHANGE 
TONER and at the same time the 
Toner Empty LED on the control 
panel flashes on and off, you can still 
print. But the toner is depleted and 
the machine is telling you that the 
toner will soon run out.

Order a new toner cartridge now.

CHECK DOCUMENT Documents were not inserted or fed 

properly or document was too long.

Do not pull paper out until you see 
Document Jam, page 63.

CHECK PAPER
CHECK PAPER #1*
CHECK PAPER #2*
*With optional paper 
tray

The machine is out of paper or paper 
is not properly loaded in the paper 
tray.

Refill the paper or remove the 
paper and load it again.

CHECK PAPER SIZE Paper Size is improper for fax 

receiving.

Load A4 paper in tray.

A poor quality phone line caused 
communications error.

Try the call again.

CONNECTION FAIL You tried to poll a fax machine that is 

not in Polled Waiting mode.

Verify the other party’s polling 
setup.

The temperature of the drum unit or 
toner cartridge is too hot. The 
machine will pause its current print 
job and go into cooling down mode. 
During the cooling down mode, you 
will hear the cooling fan running 
while the display on the machine 
shows COOLING DOWN.

You must wait and allow the 
machine to resume printing when 
it is ready.

The front cover was not completely 
closed.

Open, then close the front cover.