Juniper Networks SRX 210 Manual De Usuario

Appendix D

Contacting Customer Support and
Returning the SRX210 Services Gateway
Hardware

This appendix describes how to return the SRX210 Services Gateway or an individual
component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks
for repair or replacement. This appendix includes the following topics:

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Return Procedure for the SRX210 Services Gateway

Follow the tasks list provided in Table 54 on page 167 to return an SRX210 Services
Gateway or component to Juniper Networks for repair or replacement:

Table 54: Return Procedure for SRX210 Services Gateway

For more information, see

Task

Step

Determine the part number and serial
number of the device or component.

1

Obtain a Return Materials
Authorization (RMA) number from
JTAC.

2

Pack the SRX210 Services Gateway or
component for shipping.

3

Return Procedure for the SRX210 Services Gateway

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