IBM CISCO R2E2 Manual De Usuario
Chapter 3: Supported Reports and KPIs
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IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack
CCM SQL Server number of locks blocking
processes
processes
Total number of locks blocking other processes.
CCM SQL Server number of pending rw
Total number of reads and writes pending
CCR
Cumulative conceal ratio. Cumulative concealment ratio during a call
represented as concealment time / speech time
represented as concealment time / speech time
CS
Conceal seconds. The number of seconds of concealment during a call
CallDuration
Time value in seconds of the call duration.
CallsActive
Total number of currently active calls for the resource or resources
specified
specified
CallsInProgress
Total number of calls being established at the time of sampling
CauseCallRejected
Call was rejected by the far end
CauseChannelUnacceptable
Call failure due to lack of acceptable TDM channel
CauseDestinationOutOfOrder
Called destination is not in service
CauseInvalidNumberFormat
Call failure due to invalid number format
CauseMisdialedTrunkPrefix
Call failed due to a misdialed trunk prefix
CauseNetworkOutOfOrder
Call failed because the network was out of order
CauseNoAnswerFromUser
Call failed because there was no answer at the destination end
CauseNoChannelAvailable
Call failed due to lack of available channel
CauseNoRouteToDestination
Call failure due to lack of route to destination
CauseNoRouteTransitNetwork
Call failued due to lack of available route in the transit network
CauseNoUserResponding
Call failed because receiving end sent no RTP data
CauseNumberChanged
Recipient number has changed
CauseOther
Call failure code is 'other'
CauseResourceUnavailable
Call failed due to lack of resources
CauseSubscriberAbsent
Call failed because the subscriber called is tagged as absent
CauseSwitchCongestion
Call failed due to switch congestion
CauseTemporaryFailure
Generic temporary call failure
CauseUnassignedNumber
Call failed due to unassigned destination number
CauseUserBusy
Call failed due to busy received from destination
Cluster Erlang
Cluster Erlang measured in minutes: ClusterCallDuration / 60
Cluster Number of Direct VoiceMail Calls
(Nb)
(Nb)
Total number of VoiceMail Calls that are Direct call to VoiceMail. This is
the case when a user dials directly his VoiceMail. This metric is the opposite
of ForwardToVoiceMail.
the case when a user dials directly his VoiceMail. This metric is the opposite
of ForwardToVoiceMail.
Table 2: Key performance indicators
KPI
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