Hypercom ICE 5500 Manual De Usuario

Introduction

The ICE Series Troubleshooting Manual

is a comprehensive guide to troubleshooting Hypercom

®

 ICE 

terminals using the Hypercom SPOS software.

The ICE terminals support traditional terminal functions as well as PIN pad and electronic receipt 
capture (ERC) functionality. The ICE family employs a modular concept. With the printer and modem 
module attached, it becomes a fully functional terminal and PIN pad.

The ICE Series of terminals discussed in this manual are the ICE 5500, 5700, and 6500.

Who Should Use This Book

This document is intended for Help Desk staff to assist Hypercom customers in troubleshooting and 
diagnosing specific issues. It contains troubleshooting material recommended solely for Help Desk 
staff.

How This Book Is Organized

The book is divided into the following chapters:

n

Chapter 1, Equipment Information: descriptions for troubleshooting hardware

n

Chapter 2, Error Messages: descriptions

for troubleshooting error messages

Guide Conventions

This section provides information to help you understand the procedures and concepts presented in 
this guide. The following special terms and style conventions are used throughout this document:

Component names: Special bold text highlights certain items including the names of window and dialog 
box components. This text appears in instructions for specific actions such as clicking buttons, typing 
in text boxes, and selecting from lists. For example:

From the Main tab page of the Group Definition dialog box, click List.

Emphasis: Emphasis is indicated by indented text. For example:

A note contains neutral or positive information supplementing the main text. It is often information 

that applies only to special cases.

Important statements draw attention to information crucial to using the product successfully. 

Pay special attention to Important statements.