Galaxy Metal Gear 65 Manual De Usuario

Galaxy 65 Troubleshooting

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You can set up additional logging when instructed by Rorke’s technical support personnel.

• Single controller debug information: available from the Disk Array Administrator via the serial port 

on each controller module. Because of the direct connection of the serial port to a storage controller, 
debug information from this port can sometimes provide information unavailable from the Ethernet 
port, but this information will only be from one storage controller of the redundant storage controller 
pair. This information is available as long as one individual controller can boot, read its flash memory 
and communicate with it’s serial port.

• Combined log debug information: available through the SAM via the Ethernet port on each 

controller module.

This set of logs will have several advantages over the single controller logs, but will also have a 
limitation in that collecting all the log data and passing it out via the Ethernet port requires a greater 
amount of hardware/software to be operational than for the single controller serial port case. 
Therefore, in some product failure scenarios the combined logs will potentiality have some holes in 
the debug data and it will also be necessary to review the single controller logs.

Use the following procedure to collect all three logs:

For most problem scenarios you should collect three logs, a combined log from one of the two SAM 
Ethernet port connections and a single controller log from each of the two Disk Array Administrator local 
serial port connections.

If one of the redundant controllers is down we recommend that you restart that Storage Manager module, 
if possible, before collecting the debug logs.

SDRAM 
UNCORR ECC

A non correctable multiple-bit cache 
memory ECC error occurred.

Contact your Supplier.

VOLT/TEMP FAIL The analog-to-digital convertor 

monitored a temperature or voltage 
in the failure range.

Check that the Galaxy 65 Subsystem’s 
fans are running. Check that the ambient 
temperature is not greater than 40°C. If 
the Power Supply/Cooling modules have 
no errors, replace the SM module where 
the error occurred.

Error events (Continued)