Cisco Systems 1.4 Manual De Usuario

Rejection Confidence Level

Enter the percentage confidence level below which a user request is rejected.

The speech-recognition software assigns a percentage confidence level to every session. If 
the confidence level is less than the Rejection Confidence Level, Personal Assistant tells the 
user that the request could not be understood. The user can then repeat the request or try 
phrasing it differently.

Enter a number between 0 and 100. The default is 45. Do not include the percentage sign in 
the field.

Reconfirm Confidence Level

Enter the percentage confidence level below which the user is asked to confirm the 
speech-recognition software interpretation of the request.

If the confidence level is between the Rejection Confidence Level and the Reconfirm 
Confidence Level, Personal Assistant tells the speaker its interpretation of the request and 
asks the speaker to confirm the interpretation.

If the confidence level is higher than the Reconfirm Confidence Level, Personal Assistant 
completes the request without asking the speaker for confirmation. However, the speaker can 
tell Personal Assistant to cancel or stop the action.

If you set this level too high, users will have to reconfirm most commands. If you set it too 
low, Personal Assistant might perform too many unintended tasks.

Enter a number between 0 and 100. The default is 60. Do not include the percentage sign in 
the field.

Max Error Count per Dialog

Enter the maximum number of speech-recognition errors allowed in a single dialog. One user 
session with Personal Assistant or voice mail consists of several dialogs; for example, the 
attempt to dial a person is a single dialog.

If the user exceeds this error count, Personal Assistant transfers the user to the operator.

The default is 3.

Max Error Count per Call

Enter the maximum number of speech-recognition errors allowed in an entire 
Personal Assistant or voice-mail session (that is, the sum of errors in each dialog).

If the user exceeds this error count, Personal Assistant transfers the user to the operator.

The Max Error Count per Call must be larger than Max Error Count per Dialog.

When the user is in voice mail, the user must encounter three times the error count configured 
here before the count is considered exceeded.

The default is 8.

Max Help Count per Dialog

Enter the maximum number of times the user can ask Personal Assistant or the voice mail 
system for help within a single dialog.

If the user asks for help more times than this number, Personal Assistant transfers the user 
to the operator.

When a user asks for help, Personal Assistant or the voice mail system tells the user the 
various actions the user can perform at that point in the dialog.

The default is 2.