Cisco Systems 1.4 Manual De Usuario

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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 5      Preparing Users for Personal Assistant
How Administrative Changes Affect Users
  •
Enforcing Authentication by PIN from personal destinations—Both you and users can configure 
Personal Assistant to require a PIN when users call from any phone except their work phone listed 
in the corporate directory. When you configure Personal Assistant to do this, your setting takes 
priority over the user-configured setting. Otherwise, the user setting is used.
  •
Configuring Personal Assistant to apply rules only to calls to corporate destinations—You can 
configure Personal Assistant to apply active call-forwarding rules only to calls to destinations listed 
in the corporate directory.
  •
Allowing callers to transfer directly to voice mail—You can have Personal Assistant allow a caller 
to transfer to voice mail when the call is not picked up at the first user destination.
  •
Notifying users of PIN changes—If the system is configured to use the Cisco CallManager PIN, you 
can have Personal Assistant automatically send users e-mail notification when their PINs have 
changed.
Both you and users have the ability to change the PIN. When you reset the PIN, you must enter a 
non-blank PIN, therefore, you should let the user know the new PIN, if applicable.
  •
Disabling rules on calls made through Personal Assistant—You can configure Personal Assistant to 
allow another JTAPI application (such as IPMA) to intercept a call before Personal Assistant does. 
When this option is set and a call is made through Personal Assistant, call-routing rules are not 
applied.
  •
Setting up systemwide rules—Both you and users have the ability to create and activate call-routing 
rules. Whether Personal Assistant applies your rule or the user-configured rule to an incoming call 
depends on the rule-application condition you set. Because user rules can be overridden, this feature 
should be used with caution.