Cisco Systems 1.4 Manual De Usuario

If users are transferred to the main voice mail number when they try to access voice mail in 
Personal Assistant, rather than being taken directly to the applicable voice mailbox, check the messaging 
configuration (System > Messaging). Ensure that the voice mail servers are identified by unqualified 
DNS name, for example unity1 rather than unity1.domain.com. Do not use IP addresses.

If the DNS name is not the problem, reinstall the Personal Assistant servers and specify a Cisco Unity 
domain and administrative user when asked for Windows domain information.

If users in general can access voice mail, but some users cannot, there is probably a problem with the 
Cisco Unity user setup information, or a consistency problem with Cisco CallManager.

Make sure the user voice mailbox number matches the user extension in Cisco CallManager, and that the 
user ID is the same in Cisco Unity and Cisco CallManager.

If the mailbox number and extension are not the problem, check the Personal Assistant messaging 
configuration (System > Messaging), and ensure that the user voice mail server is properly configured 
in Personal Assistant.

Finally, if you are using more than one voice mail server, users can select the voice mail number when 
configuring Personal Assistant user settings. Check the user configuration to ensure that the correct 
voice mail number has been selected.

If users cannot log on to the voice mail system from Personal Assistant, it is likely that the 
Personal Assistant voice mail profile in the Outlook Client was not created correctly. The profile should 
be automatically created the first time someone accesses voice mail through the Personal Assistant 
server.

Do the following two procedures to verify whether the profile was created and to manually create it, if 
applicable.

On the Personal Assistant Server, click Start > Settings > Control Panel. 

Double-click the Mail icon. 

If a memory error message appears, it may be that the Outlook path has not been added to the 
system path variable. Add the Outlook path and repeat this procedure.

If the profile window is blank, Personal Assistant failed to create the profile. Skip to the 

. When 

you are done creating the profile, repeat this procedure to verify it.

If the Cisco Unity System Profile Properties window opens, skip to 

.

Click Properties.