Ciprico Media Vault 4105 Series Manual De Usuario

MV 4105_Ciprico Inc.

                       D-5

 

Any warranty or service returns must be accompanied by an approved 
Return Materials Authorization (RMA) number to ensure prompt handling 
and processing. 

Spare parts manufactured by Ciprico Inc. and purchased from Ciprico Inc. 
after the original disk array order carry a three (3) year warranty. Host Bus 
Adapters and spare parts (including drives) not manufactured by Ciprico 
Inc. will carry whatever warranty is supported by manufacturer, and 
customer will be advised to seek remedy through the appropriate 
manufacturer. Ciprico Inc. will make effort to assist customer, however any 
assistance outside of nominal facilitation will be billed at current hourly 
rate.

If the MV 4105 is suspected of malfunctioning or not performing as 
expected, conduct Ciprico Inc. Technical Support at 1-877-484-3797, 
extension 7, or through the Ciprico Inc. Web site at 

http://www.ciprico.com

.

Provide the service support personnel with the following information:

• MV 4105 model and serial number
• Return shipping address
• Daytime telephone number
• Description of the problem
• Copy of the original purchase invoice

The service support personnel will assist you in determining whether the 
MV 4105 requires repair. If the products needs repair, the Service Support 
department will issue an RMA (Return Materials Authorization) number.