DirecTV D10 Manual De Usuario

Chapter 5: Other Information

Many problems can be corrected by performing a simple reset of the DIRECTV

®

 Receiver. If you experience the following:

• Image freezes  • Audio freezes 
• Blank screen  • Won’t respond to front panel or remote 

press the red RESET button behind the door on the front panel. If the problems persist, try unplugging the DIRECTV Receiver for 15 
seconds, and then plug it in again. 

Running the System Test (described on the page 41) can also help you diagnose and solve many common problems.

You can find additional troubleshooting help at DIRECTV.com.

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•    If the blank screen and message persist, make sure the cable from your satellite dish is connected to the SATELLITE IN jack on the 

back of your receiver. 

•    Your dish may be blocked. Make sure that trees haven't grown to block the dish. Check to make sure that something else isn't 

blocking the dish.  

•    Your dish may not be pointed correctly. Check its position to make sure it hasn't been moved. 

•    This is normal. The progress bar times out after two minutes (see page 12 for details). If your screen is still blank for two minutes 

after the progress bar times out, follow these steps to restart your receiver:

      1.  Unplug the DIRECTV Receiver’s power cord from the power outlet.

2.  Wait a few seconds – then, plug in the DIRECTV Receiver again.
3.  Turn on the receiver and wait for it to download program guide information.

The DIRECTV Receiver and most VCRs let you pass through other signals. If you don’t see the signal you think you should be seeing, try 
using these buttons to toggle between the signals:
•    Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
•    Turn off the DIRECTV Receiver to pass through the cable/off-air signal. Turn on the DIRECTV Receiver to send its signal. 
Taking either of the above actions lets you switch the source of the video signal from satellite signals to the off-air antenna or cable 
signal, and vice versa.

•     Typical wireless phone jacks do not transmit Caller ID information. You need a special wireless phone jack to use with Caller ID service. 

See the user’s manual that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the 
phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID information.

•    To use Caller ID with the DIRECTV Receiver, you must have your receiver directly plugged into a telephone outlet (or a RC930 

wireless modem) and you must subscribe to Caller ID or similar caller identification services from your telephone company.

•    Make sure the remote control is in DIRECTV mode. The mode switch should be all the way to the left.
•    Check to make sure the receiver is plugged in.
•    Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•    Maybe batteries in remote control are “dead.” Press the POWER button on the front panel to turn the receiver on.
•    Maybe remote control is not aimed at remote sensor.
•    Unplug the receiver. Wait 15 seconds. Plug it in again.