BlackBerry 3980228 Manual De Usuario
About Wi-Fi diagnostic reports
Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-
Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report
1.
On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Email Report or PIN Report.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Email Report or PIN Report.
Include advanced data in Wi-Fi diagnostic reports
1.
On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Change the Display Mode field to Advanced.
9. Press the Menu key.
10. Click Save.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Change the Display Mode field to Advanced.
9. Press the Menu key.
10. Click Save.
Set a default recipient for Wi-Fi diagnostic reports
If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1.
If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1.
On the Home screen, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Type the contact information.
9. Press the Menu key.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Type the contact information.
9. Press the Menu key.
User Guide
Service books and diagnostic reports
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