Black Box Computer Hardware 1-Port CAT5 USB 2.0 Extender User Manua Manual De Usuario
Page 19
724-746-5500 | blackbox.com
IC401A User Manual
Chapter 4: Troubleshooting
4.2 Contacting Black Box
If you determine that your 1-Port CAT5 USB 2.0 Extender is malfunctioning, do
not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.
not attempt to alter or repair the unit. It contains no user-serviceable parts.
Contact Black Box Technical Support at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
4.3 Shipping and Packaging
If you need to transport or ship your 1-Port CAT5 USB 2.0 Extender:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.
Authorization (RA) number.