BellSouth E911 Manual De Usuario
Wireless E911 Guide
CG-EWCG-001
Overview of E911
Issue 3, January 6, 2004
1.8
Database Escalation Procedures
The following procedures have been established for Wireless Carrier escalation of database related issues
to BellSouth / Intrado: (Examples of these issues are, but not limited to: MSAG problems, NPA / NXX
updates, etc.)
to BellSouth / Intrado: (Examples of these issues are, but not limited to: MSAG problems, NPA / NXX
updates, etc.)
The initial trouble / problem referral made by the Wireless Carrier should go to the Intrado NDSC
Data Analyst. The escalation process will normally begin after a referral is made to the NDSC with
unsatisfactory or no resolution.
Data Analyst. The escalation process will normally begin after a referral is made to the NDSC with
unsatisfactory or no resolution.
1.8.1
Access To NDSC Analysts
DIAL 1-888-584-3810, AT THE PROMPT, ENTER THE APPROPRIATE EXTENSION NUMBER.
1.8.2
Level One Escalation: Intrado
Data Opns SUPERVISOR (Kelley Thomson) extension 6269
1.8.3
Level Two Escalation: Intrado
Data Opns MANAGER (Mike Wallace) extension 6270
1-888-584-3810
1-888-584-3810
1.8.4
Level Three Escalation: Bellsouth
BellSouth Wireless E911 Implementation Manager: (205) 321-4785
If the problem has not been resolved by Intrado or the problem has not been resolved to the customer’s
satisfaction, the BellSouth Wireless E911 Implementation Manager should be contacted:
satisfaction, the BellSouth Wireless E911 Implementation Manager should be contacted:
1. The BellSouth Wireless E911 Implementation Manager should be notified of the problem.
2. The BellSouth Wireless E911 Implementation Manager will involve the BellSouth
2. The BellSouth Wireless E911 Implementation Manager will involve the BellSouth
Address/911 Staff Support organization as required. All 911 / addressing issues should be
referred by the Wireless E911 Implementation Manager to the Address / 911 Staff.
referred by the Wireless E911 Implementation Manager to the Address / 911 Staff.
3. The Address / 911 Staff Support group will investigate and resolve or escalate up to the highest
level necessary within BellSouth and / or Intrado. When the problem is resolved, A / 911
Staff Support will advise the Wireless E911 Implementation Manager who will notify the
customer of the resolution.
Staff Support will advise the Wireless E911 Implementation Manager who will notify the
customer of the resolution.
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