Oracle Audio Technologies 8.1 Manual De Usuario

Contact Center Anywhere Installation Guide Version 8.1

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 Creating Database Connection to the Application 

Server

From the Windows Start menu, navigate to Programs > Administrative Tools > Data Sources 
(ODBC).

From the ODBC System Administrator System DSN tab, click Add.

Select Oracle in OraHome92 from the list and click Finish.

NOTE: If this option is not present, Oracle 9i Client Tools must be installed.

Provide the following information in the wizard dialog boxes, and click Next where appropriate.

Click Test Connection to verify that connection is correct.

Click OK to finish.

NOTE: Install Oracle 9i client tool on servers running CCA resources.

Edit the tnsnames.ora file on the server running CCA resources to point to the Oracle 9i database 
server. Typically, this file resides at ORACLE_HOME/network/admin. For example, if your 
database server is support-db, SID = oracle, this record should be added in tnsnames.ora file:

CC81 =

Table 4.

ODBC data source settings for Oracle 9i Database

Data Source Name

The name you want to use to refer 
to the data source.

The name should be similar to your 
DB name, and it cannot include 
spaces.

Description

Text description of the data source.

For example: Contact Center 
Anywhere V8.1 Data Source Name

TNS Service Name

The TNS name that contains 
connection to database server.

For example: support-db

UserID

Name of Oracle 9i database user. 
Refer parameter &13 in database 
creation script file described in 

For example: cc81