BMW 2011 328i Sedan Manual De Propietario

Giving and receiving assistance

246

Giving and receiving assistance

Emergency Request*

Conditions for an Emergency Request:

Full preparation package mobile phone: this
equipment makes it possible to send an
Emergency Request even if no mobile
phone is paired with the vehicle.

BMW Assist is activated. Activating
BMW Assist, refer to page

197

Radio readiness is on.

The BMW Assist system is logged on to a
mobile phone network.

The Emergency Request system is opera-
ble.

Once your service contract for BMW Assist
expires, the BMW Assist system can be deacti-
vated by a BMW center without you having to
visit a workshop. Once the BMW Assist system
has been deactivated, Emergency Requests
are not possible. The BMW Assist system can
be reactivated by a BMW center after a new
contract has been signed.

Sending an Emergency Request

Briefly press the cover flap to open.

Press the SOS button until the LED in the
button lights up.

As soon as the voice connection to the BMW
Assist Response Center has been established,
the LED flashes.

Once the BMW Assist Response Center has
received your Emergency Request, the
BMW Assist Response Center contacts you
and takes further steps to help you. Even if you
are unable to respond, the BMW Assist
Response Center will be able to initiate further
steps to assist you under certain conditions.
If the circumstances allow this, remain in the
vehicle until the connection has been estab-
lished. You will then be able to provide a
detailed description of the situation.
Data for determining the necessary rescue
measures are transmitted to the BMW Assist
Response Center, e.g. the current position of
your vehicle, if it can be determined.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. You may
still be heard by the BMW Assist Response
Center, however.
Under certain conditions, an Emergency
Request is sent automatically immediately after
a severe accident. This Automatic Collision
Notification is not affected by the button being
pressed.

For technical reasons, the Emergency
Request service cannot be guaranteed

for the most unfavorable conditions.

Roadside Assistance

BMW Roadside Assistance is available by
phone around the clock in many countries. You
can obtain support there in the event of a break-
down.
Phone numbers for BMW Roadside Assistance
can be found in the Contact brochure.