BMW X5 3.0i SAV Información De Garantía
your claim in writing and ask for a decision
on the documents you submit, without
attending a hearing. BBB AUTO LINE will
usually render a decision within 40 days
from the time you file your complaint. The
decision is binding on BMW if you decide to
accept it. BMW must comply with the
decision within the time frame specified by
the arbitrator.
on the documents you submit, without
attending a hearing. BBB AUTO LINE will
usually render a decision within 40 days
from the time you file your complaint. The
decision is binding on BMW if you decide to
accept it. BMW must comply with the
decision within the time frame specified by
the arbitrator.
Important:
You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”.
If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort
to the BBB AUTO LINE is not required by
any provision of the Act.
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”.
If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort
to the BBB AUTO LINE is not required by
any provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC
(“BMW”) participates in
(“BMW”) participates in
BBB
AUTO LINE, a
mediation/arbitration program administered
by the Council of Better Business Bureaus
[4200 Wilson Boulevard, Arlington, Virginia
22203] through local Better Business
Bureaus. The Arbitration Certification
Program of the California Department of
Consumer Affairs has certified
by the Council of Better Business Bureaus
[4200 Wilson Boulevard, Arlington, Virginia
22203] through local Better Business
Bureaus. The Arbitration Certification
Program of the California Department of
Consumer Affairs has certified
BBB
AUTO
LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with
BBB
AUTO LINE. Claims must be filed with
BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
expiration of the warranty.
3. To file a claim with
BBB
AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
call.
4. In order to file a claim with
BBB
AUTO
LINE, you will have to provide your name
and address, the brand name and vehicle
identification number (VIN) of your vehicle,
and a statement of the nature of your
and address, the brand name and vehicle
identification number (VIN) of your vehicle,
and a statement of the nature of your
problem or complaint. You will also be asked to
provide: the approximate date of your acquisi-
tion of the vehicle, the vehicle’s current mileage,
the approximate date and mileage at the time
any problem(s) were first brought to the attention
of BMW or one of our dealers, and a statement
of the relief you are seeking.
provide: the approximate date of your acquisi-
tion of the vehicle, the vehicle’s current mileage,
the approximate date and mileage at the time
any problem(s) were first brought to the attention
of BMW or one of our dealers, and a statement
of the relief you are seeking.
5.
BBB
AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims within
the program’s jurisdiction may be presented to
an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of 7
days if you did not first contact BMW about
your problem, or a delay of up to 30 days if the
arbitrator requests an inspection/report by an
impartial technical expert or further investiga-
tion and report by
mediation is not successful, or if you do not
wish to participate in mediation, claims within
the program’s jurisdiction may be presented to
an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of 7
days if you did not first contact BMW about
your problem, or a delay of up to 30 days if the
arbitrator requests an inspection/report by an
impartial technical expert or further investiga-
tion and report by
BBB
AUTO LINE.
6. You are required to use
BBB
AUTO LINE
before asserting in court any rights or rem-
edies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to use
edies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to use
BBB
AUTO LINE
before exercising rights or seeking remedies
created by Title I of the Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301
created by Title I of the Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301
et seq. If you
choose to seek redress by pursuing rights and
remedies not created by California Civil Code
Section 1793.22 or Title I of the Magnuson-
Moss Warranty Act, resort to
remedies not created by California Civil Code
Section 1793.22 or Title I of the Magnuson-
Moss Warranty Act, resort to
BBB
AUTO LINE
is not required by those statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace or
repurchase the vehicle. California Civil Code
Section 1793.22(b) creates a presumption that
BMW has had a reasonable number of
attempts to conform the vehicle to its appli-
cable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first,
one or more of the following occurs:
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace or
repurchase the vehicle. California Civil Code
Section 1793.22(b) creates a presumption that
BMW has had a reasonable number of
attempts to conform the vehicle to its appli-
cable express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first,
one or more of the following occurs:
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