GE GNWH38S Manual
5
BEFORE YOU CALL FOR SERVICE…
Problem
Possible Causes
What To Do
Water contains tiny
New filter cartridges contain
• Turn on a water faucet and allow these harmless carbon particles to
black particles
activated carbon, which is
purge from the cartridge. Turn off the faucet when the water is clear.
a harmless black powder.
Water has air bubbles
Air in system after installation.
• Will go away after water runs for a while.
and is cloudy
Indicator light on the
Three months usage has occurred.
• Replace filter cartridge and batteries in the timer.
timer is flashing
This is the maximum life of the
• Reset timer by holding down the reset button for 5 seconds.
filter cartridges.
Indicator light on the
Timer operating normally.
• Light flashed 5 times when reset. It will not flash again until 3 months
timer is not working
have passed.
• No action required.
Batteries may need to be
• Observe orientation markings on the holder and install correctly.
replaced or they may have been
Replace batteries if they are old.
installed incorrectly.
Timer not reset
Reset button has built-in time delay.
• Reset timer by holding down reset button for 5 seconds.
Chlorine taste and /or
The filter cartridge is no
• Replace FXHTC filter cartridge.
odor in the product water
longer removing chlorine
from the water supply.
from the water supply.
FXHSC Filter (pleated paper) is
• If chlorine reduction is desired, change to FXHTC filter cartridge.
installed, which does not remove
chlorine.
chlorine.
Fittings are leaking
Not enough sealing tape
• Unscrew fitting from head and remove old sealing tape. Add new sealing
between fitting and head
on fittings.
tape to the fitting.
Fitting has become loose.
• Install mounting bracket if not used.
• Tighten fittings with wrench.
Water dispenses
The filter has been installed
• A three-month change-out period is recommended.
very slowly
for too long.
Replace filter cartridge.
The filter cartridge has
• High sediment levels can cause premature clogging.
become clogged.
Replace filter cartridge.
Fittings are leaking
Piping system is not
• This fitting is designed for 3/4
″ copper pipe only. Consult a licensed
between fitting and pipe
3/4
″ copper pipe.
plumber if other piping is used.
Compression nut has become loose. •
Tighten the compression nut with wrench while holding other half of
fitting with second wrench.
fitting with second wrench.
Canister is difficult
Inlet water supply still on.
• Shut off inlet water and push red pressure relief button.
to remove
Internal water pressure has not
• Push red pressure relief button.
been relieved.
Leaking between
Seal O-ring is missing or damaged.
• Replace O-ring (Part #HDRING)
canister and head
Canister is loose.
• Turn off water supply.
• Press red pressure relief button.
• Tighten canister with canister wrench.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.
Save time and money! Review the chart below
first and you may not need to call for service.