Cisco WS-X45-SUP6L-E Manual De Usuario
18
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Public
C97-538880-00
LLW and Service Contract Comparison
Different Service Levels to Meet Customer Needs
* Best Case. Actual Depends on Contract
1 LLW policy consistent with other Cisco Catalyst platforms including Cat3xx and Cat2xx
1 LLW policy consistent with other Cisco Catalyst platforms including Cat3xx and Cat2xx
LLW
1
Cisco
®
SMARTFoundation
Service
Cisco
SMARTnet
Service
Duration
Replacement
Cisco TAC
Support
Support
LAN Base
IP Base
Enterprise
Services
Services
HW
SW
Updates
Updates
Limited Lifetime
(5 Years for Power
Supply and Fan tray)
Supply and Fan tray)
10 Days
None
Lifetime bug
fixes and
minor
enhancements
fixes and
minor
enhancements
Lifetime bug fixes
and minor
enhancements
and minor
enhancements
Renewable
Contract
Contract
Next Business
Day*
Day*
8 AM – 5 PM
Bug fixes and
minor
enhancements for
the life of contract
minor
enhancements for
the life of contract
Bug fixes and minor
enhancements for
the life of contract
enhancements for
the life of contract
Renewable
Contract
Contract
Next Business
Day*
Day*
24x7*
Bug fixes and minor
enhancements and
upgrades for the life
of contract
enhancements and
upgrades for the life
of contract
Bug fixes and minor
enhancements and
upgrades for the life
of contract
enhancements and
upgrades for the life
of contract