Linksys WRT1900AC-4A Manual De Propietario

Troubleshooting

WRT 1900AC | Troubleshooting

This chapter can help you solve common setup issues and connect to the Internet.

You can find more help from our award-winning customer support at
linksys.com/support.

YOUR ROUTER WAS NOT SUCCESSFULLY SET UP

If Linksys Smart Wi-Fi did not complete the setup, you can try the following:

1. Press and hold the Reset button on your router with a paperclip or pin until the LED

starts blinking (about 10 seconds). Install the router again.

Your router’s appearance may vary
2. Temporarily disable your computer’s firewall (see the security software’s instruc-

tions for help). Install the router again.

3. If you have another computer, use that computer to install the router again.

WINDOWS XP SERVICE PACK UPDATE

On Windows XP computers, Linksys Smart Wi-Fi requires Service Pack 3. If the

currently installed Service Pack is older than version 3, download and install
Service Pack 3.

Tip:
To temporarily connect to the Internet and download the required Service
Pack, you can use the included Ethernet cable to connect your computer directly
to your modem.

To install Service Pack 3:

• Connect to the Microsoft Update website (update.microsoft.com/windowsupdate).
• Follow the instructions on the website or contact Microsoft if you need further help.
• After downloading and installing Service Pack 3, install the router again.

YOUR INTERNET CABLE IS NOT PLUGGED IN MESSAGE

If you get a “Your Internet cable is not plugged in” message when trying to set

up your router, follow these troubleshooting steps.

To fix the problem:

• Make sure that an Ethernet or Internet cable (or a cable like the one supplied

with your router) is securely connected to the yellow Internet port on the back
of the router and to the appropriate port on your modem. This port on the modem
is usually labeled Ethernet, but may be named Internet or WAN.

• Make sure that your modem is connected to power and is turned on. If it has a

power switch, make sure that it is set to the ON or l (as opposed to O) position.

• If your Internet service is cable, verify that the cable modem’s CABLE port is

connected to the coaxial cable provided by your ISP.

• Or, if your Internet service is DSL, make sure that the DSL phone line is connected

to the modem’s DSL port.

• If your computer was previously connected to your modem with a USB cable,

disconnect the USB cable.

• Install the router again.

Back view of DSL modem

Back view of cable modem

Back view of router