Bose® sound touch adapter Manual De Propietario

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Troubleshooting
Problem
What to do
Cannot  
complete 
network setup 
or unable to 
detect adapter
•  Plug the SoundTouch
 wireless adapter into the Bose link  connector on 
the control console. 
•  Connect the USB cable to the wireless adapter and control console. 
This cable needs to remain connected for the system to work properly.
•  Connect the system to AC (mains) power.
•  Select the correct network name and enter password.
•  Connect the device and SoundTouch
™ 
 system to the same  Wi-Fi
®
 
network.
•  Place the wireless adapter within range of the router.
•  Enable Wi-Fi on the device (mobile or computer) you are  using  
for setup.
•  Close other open applications.
•  If using a computer for setup, check firewall settings to ensure that 
the SoundTouch
 app and SoundTouch
 Music Server are allowed 
programs.
•  Test your internet connection by loading www.SoundTouch.com
•  Restart your mobile device or computer, and router. 
•  Reboot your SoundTouch
™ 
system (refer to the help system in the app).
•  Uninstall the app, reset the system, and restart setup.
•  Un-hide your network if it is hidden to complete setup.
Cannot  
connect to 
network
•  If your network has changed or to connect your system to another  
network, refer to the Help system in the app.
•  Connect to the network using an Ethernet cable. 
SoundTouch
 
or Bluetooth
®
 
does not 
appear in the 
source menu
•  Update the control console. Refer to your entertainment system’s 
operating guide.
•  Ensure the Bose
®
 link cable and the USB cable are fully connected to 
the wireless adapter and the control console. These cables need to 
remain connected for the system to work properly.
•  Complete SoundTouch
Cannot play 
 
Bluetooth
®
 
audio
On your system:
•  Pair a device using the 
Bluetooth SOURCE screen (page 13).
•  Try pairing a different device.
•  See “No sound” in your system operating guide.
•  Set up SoundTouch
 first, and perform all system updates.
•  Clear the system’s pairing list (page 13).
On your mobile device:
•  Disable and re-enable the 
Bluetooth feature. 
•  Remove the system from the 
Bluetooth menu. Pair again.
•  Refer to your 
Bluetooth enabled device’s documentation.
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