Bose® STRUEUIEMFIBK Manual De Propietario

Using the headphones

If you experience any trouble using your headphones, try the following 

 troubleshooting  instructions. 

No audio/intermittent

•  Securely connect the headphone cable to 

the 3.5 mm headphone connector on your 

device.

•  Try another eartip size. 
•  Try another device.

Excessive bass

•  Turn off any audio enhancement features on 

the audio source.

Microphone is not picking up 

sound

•   Make sure you are using a compatible 

 device. See the “Made for” list on the 

 product  carton.

•   Securely connect the headphones plug to 

the headphone input.

•   Make sure the microphone opening on 

the back of the Answer/End  button is not 

blocked.

•   Try another phone call.
•   Try another device.

Device not responding to  

remote (button) presses

•  Securely connect the headphone cable to 

the 3.5 mm headphone connector on your 

device.

•  For multi-press functions: Vary speed of 

presses.

Device not responding to 

remote

•  Full controls may not be available for some 

devices or applications.

Ear tips falling off

•  Securely attach the eartips to the earpiece 

and nozzle hook.

Lost ear tip

•  Contact Bose for replacement tips.

Sound is muffled from earpiece

•  Clear any debris or wax build-up from the 

eartips and headphones nozzles.

•  Unplug the headphones from the audio 

source, then plug back in making sure they 

are securely connected.

•  Try another device.