SonicWALL 4.5 Manual De Usuario

142

Enforced Client Product Guide

Using the Email Security Service

7

Managing quarantined email 

The email security service quarantines email messages that contain detected spam, phishing, and 
virus threats. Several tools are available for managing these messages: 

„

 

„

 

„

View and manage quarantined user messages 

For each primary user email account, you can check the status of quarantined messages, view 
details about them, and specify processing tasks. 

To manage user messages: 
1 On the portal, click the 

 tab. 

2 Select a user’s email address. 

3 Select 

. 

From the listing, you can sort, filter, and process messages. 

You can click the 

 link for more information about managing quarantined messages. 

Check the Quarantine Summary 

The email security service sends users a 

, which lists the messages that have 

been quarantined for them since they last received a summary. These messages have not yet been 
delivered or deleted. 

The 

 enables users to quickly determine the type and number of messages 

that were quarantined. It lists: 

„

Sender, subject, and time received. 

„

Total number of quarantined messages. 

„

Messages containing detected viruses. 

„

Messages containing detected spam or phishing scams. 

Users can check the 

 to detect any false positives that were quarantined by 

mistake and restore those messages to their email Inbox. Messages containing viruses are 
cleaned before they are restored. 

As the administrator, you determine how often users receive the 

. It is sent 

to each user’s primary email address, which you register with the email security service. If the 
service does not detect and quarantine any email threats, it does not send a 

. 

Quarantined messages are deleted automatically after two weeks. 

You also configure whether users can deliver quarantined email to their Inboxes. (If they cannot 
deliver email, the 

 link does not appear in the 

.) Click the 

 link on 

the portal for more information.