Cisco Systems 7326 Manual De Usuario

If you suspect a networking problem and all the system tests pass, suspect 
a network cabling problem external to the system.

Because of the variety of hardware and software combinations that can be 
encountered, use the following information to assist you in identifying the 
problems. If possible, have this information available when requesting technical 
assistance.

Machine type and model

Microprocessor or hard disk upgrades

Failure symptom

Do diagnostics fail?

What, when, where; single or multiple systems?

Is the failure repeatable?

Has this configuration ever worked?

If it has been working, what changes were made before it failed?

Is this the original reported failure?

Diagnostics type and version level

Hardware configuration

Print (print screen) configuration currently in use

BIOS level

Operating system software type and version level

To eliminate confusion, identical systems are considered identical only if they 
meet all these conditions:

Are the exact machine type and models

Have the same BIOS level

Have the same adapters or attachments in the same locations