U-Line ULN-95 Manual De Usuario

The serial number is divided into four segments. A typical 
serial number is 089469-01-0002.

The first two digits of the first segment, 08, represents the 
year the unit was made.

The next four digits of the first segment, 9469, represent the 
shop order number. Order number 9469 is assigned for the 
Model CLR2160 B-00 units.

The next two digit segment, 01, represents the month the unit 
was made.

The last four digit segment, XXXX, is a factory internal 
control number used at U-Line Corporation.

You can use any form you would normally use to bill your 
customer (your own computer generated form, Narda, USA, 
etc.). Claims can also be filed on-line at
www.u-lineservice.com.

The model and serial number MUST be on the claims. Claims 
will not be paid without a model and serial number.

If you used a part in your repair, you MUST put the part 
number, the invoice number and where the part came from. 
Claims will be returned without this information.

If you work on more than one unit per service call please 
submit a separate claim for each unit.

We track all defects through warranty claims, so please be 
specific on what the repair was. If it is a system leak, please 
specify where the leak was.

Please be sure the claim is legible. If the claim form cannot be 
read, it will be returned, unpaid.

Remember: Door and water level adjustments are 90 day 
warranties only.

If you are changing out a unit please supply the model and 
serial number of both units (the unit being replaced and the 
new unit) and the R.A. number.

Occasionally the customer does not return their warranty cards. In 
this case we use the date the unit was shipped to our distributor for 
a beginning warranty date. This may cause the claim to be rejected 
for a proof of purchase. If you want to check on a purchase date, you 
may contact the U-Line Corporation Customer Assurance 
Department at 1-800-779-2547. This will allow you to get a proof of 
purchase, if needed, before you submit the claim.

At U-Line, parts and labor claims are paid separately. Included 
in labor are freon and recovery charges, all other parts are 
handled by the parts department. We require that some parts 
be returned to us, so we may return them to our vendor. It 
will be noted on your packing list if we require you to return 
the part. If a part is to be returned please include a copy of the 
packing list and a copy of your claim. If the part was purchased 
at one of our part distributors, you must handle the part 
warranty with that company. For labor payment please send a 
readable copy of your claim to U-Line Corporation, P.O. Box 
245040, Milwaukee WI, 53224-9540, or fax it to 414-354-
5696. Claims can also be filed on-line at www.u-
lineservice.com.

Proof of Purchase and/or Proof of Install is an important part 
of the warranty claim process. Sometimes it is difficult to 
obtain a proper Proof of Purchase/Proof of Install for a 
number of different reasons:

• The customer does not have a copy (only the original).
• The customer has only their copy of the final Walk Through or 

sign-off of new construction.

• Other valid reasons that prevent your technician from leaving the 

job site with a suitable Proof of Purchase/ Proof of Install.

We understand the problem and have modified our Proof of 
Purchase policy to help you in these situations.

Effective immediately, if a copy of the Proof of Purchase/Proof 
of Install is not available at the site, the technician should 
record the following information on the Labor Invoice:

• The name of the selling Dealer
• The date of purchase/installation
• The Order or Invoice number (if available)
• The type of document they saw, i.e. Store Receipt, Closing Papers, 

Sign-Off of Building Permit, Final Walk Through, etc.

If we have this information on the Labor Invoice, and we have 
the other information that is needed (correct Serial 
Number, type of repair, time spent on repairs, etc.), 
we will be able to process the invoice for you in a timely 
manner.