NCR S10 Manual De Usuario
System Support Log
Support Services
Support Services
D-4
NCR S10 Desktop Server User Guide
NCR offers on-site system hardware support. Check
with your local office for detailed coverage hours. Three
support levels are available, as listed below.
with your local office for detailed coverage hours. Three
support levels are available, as listed below.
Priority Plus
Priority
Next Day
Coverage
Hours
Hours
24 hours
7 days
7 days
8 a.m. - 9
p.m.
Mon-Fri
p.m.
Mon-Fri
8 a.m. - 5
p.m.
Mon-Fri
p.m.
Mon-Fri
Response
Time*
Time*
Best
response; not
to exceed 4
hours
response; not
to exceed 4
hours
Best
response;
not to
exceed 4
hours
response;
not to
exceed 4
hours
Next working
day
day
Usage
Environment
Environment
Highly
Critical
Critical
Urgent
Less critical
* Response time to locations beyond 160 km may be
longer.
longer.
A list of NCR support telephone numbers is located at
the end of this appendix. Enter the NCR support phone
numbers that you will use in this section.
the end of this appendix. Enter the NCR support phone
numbers that you will use in this section.
Enter Hardware Support
Number
Number
__________________
Enter Software Support Number __________________
Enter After Hours Support
Number
Number
__________________
NCR On-Site
Hardware Support
Services
Hardware Support
Services
NCR Support Phone
Numbers
Numbers